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Guides

General Troubleshooting

Getting Started

Trust Progression Model
Workflows, Steps & Checkers

Workflows

User Onboarding
Continuous Re-Authentication

Steps

Step Templates
Session Risk
PII Validation
Government ID and Selfie Match
Dynamic KBA
SMS Link
One Time Passcode

Checkers

Checkers
Device & Network Risk
Authoritative Database
Phone Registration & Risk
GovID & Selfie Match
One Time Passcode
Dynamic KBA
Email Risk
Active Duty Verification
KYB
Employer Affiliation

Admin

Org Structure
User Management & Permissions
SSO
Add an OpenID Connect IDP
Environments

Building Workflows

Intro to Building and Managing Workflows
Create a Workflow
Customize Workflows
Configure Steps
Policy Manager / Rules Engine
Add Redirect URLs (OIDC)
Webhooks
Deployment
Verification link templates

Integration & Enablement

Integration Options
Gateway (OIDC) Integration
Interpreting Results — Gateway
ID Dataweb API
API Authentication
Interpreting Results — API
Integration: Custom Workflow Behavior
Agent-Guided Verification
Hybrid Integration
Distribution Methods
Batch Evaluation & Augmentation

Reporting

Transaction Report
Workflow Report

Ecosystem Partners

Okta/Auth0
Ping Identity
ForgeRock
SailPoint
Saviynt
Microsoft
RSA
IBM Verify

Security & Compliance

Security & Compliance Overview

Advanced Topics

Trust Progression — Unknown, Known & Verified States
Identity Proofing vs. Identity Binding
Identity Binding
NIST IAL2

Reference

Glossary
Migration Guide
Gateway Troubleshooting
API Troubleshooting
General Troubleshooting
tab test

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General Troubleshooting

Workflow not returning results

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Test failures

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Updated 2 months ago

API Troubleshooting

- Workflow not returning results
- Test failures