User Onboarding

Establish a verified identity for a user who is new to your system — no prior account, no existing data. This is the Unknown → Verified transition in the Trust Progression Model.

Every onboarding workflow follows the same pattern: a silent session risk check, a low-friction match against the user's PII, and an automatic step-up to government ID and selfie when the user can't be matched. On approval, the verified identity is bound to a credential and the user's devices are fingerprinted, so later sign-ins can run through Continuous Re-Authentication with little or no friction.

The workflows differ in how much assurance they establish:

• Standard Verification — the default for most onboarding. Phone match plus an SMS Link, with document step-up. Verified in seconds for most users.
• NIST IAL2 — for federal, state, or contractual requirements to verify at NIST SP 800-63A-4 IAL2. Every path ends with a government ID and selfie.