You may contact our support team at any time by emailing [email protected] to submit a ticket and receive assistance.

The option below is designed to enable your organization to submit and manage support tickets under a centralized account, providing greater visibility and oversight of all requests submitted by your team.

To make use of our help center, you'll first have to create a new account:

Create an ID DataWeb Help Center account

Visit https://support.iddataweb.com/portal.

Then, below the sign-in field, click Register here.

Complete the sign up form.

How do I open a new support ticket?

In the top right of the main portal page, click File a Support Ticket

Complete the request form.

How do I view my support tickets?

All tickets you have submitted can be viewed from the main portal page.

How do I view my company's open support tickets?

You can view all tickets from your company by selecting the "Owned by organization" view above the list of tickets.

How do I give colleagues access to my support tickets?

Go to your inbox directly (e.g. Yahoo, Gmail, Outlook)
Reply directly to the Hubspot Support Ticket Thread and CC your colleague(s).
Ask them to create a ID DataWeb Help Center Account, and the tickets they've been CC'd on will become available inside their dashboard.

Instead of creating a Hubspot account, can I login with my company's SSO setup?

SSO enablement for the support portal is on the roadmap, and we will provide you more updates as we go

How can I CC people onto the same ticket without manually adding them in email?

We recommend creating your Hubspot account with your organization's distribution email address; for example: [email protected]

This will ensure that any email updates are sent to your distribution list, including all relevant parties, instead of just one person.

Note, you'll need inbox access to the email address you choose, so that you can retrieve the password reset link sent to your inbox.

Can I create an organization for myself and colleagues to share tickets?

Yes. Upon request, we can create an organization so that you and other coworkers can share and update tickets together. For more information please contact [email protected]

Support is offered to all ID DataWeb customers. For more information, please contact [email protected].